Forgot password?
If you cannot sign in to the CfWI HS Hub, this page explains how to request a new password, what the reset email contains, and what to do if it does not arrive.
Before you request a reset
Most sign-in problems on the CfWI HS Hub come from one of three sources: a mistyped email address, an old password saved in a browser, or an account that was created with a different address from the one you now use. Checking these first will often save you a reset altogether.
A reset link is only useful for the account that owns the email address it was sent to. If you have changed employers or moved to a new mailbox, contact the team before you request a link so that your existing profile can be matched correctly.
Check your details first
Enter the email address you used when you registered. Addresses are not case sensitive, but spelling, extra spaces and alternative domains are common causes of a missing message.
- Look in your spam or junk folder for a message from the hub.
- Confirm that your mailbox can receive mail from external senders.
- Allow up to ten minutes before requesting a second link.
Recovering access quickly is a small thing, but it keeps people working on the questions that matter.
Request a reset link
Enter the address linked to your account. For security, the hub will show the same confirmation whether or not the address is recognised.
If you do not have an account yet, you can register here instead.
Questions about resetting
The points below cover the situations we are asked about most often. If your question is not listed, the what we do page describes the hub's work and who to contact about access.
A reset link is valid for a limited period. If it expires, request a new one from this page rather than reusing an older message.
Contact the hub team with the name and organisation linked to your account so that they can verify your identity before any change is made.
No. A reset changes only the sign-in credential. Your profile, saved searches and submitted contributions remain associated with your account.